Returns

SHIPPING

1. Orders are dispatched as per the availability and dispatch time mentioned in the specific product page. 
2. Return pickups are provided depending on the serviceability of your pin-code by the shipping provider. 
3. Returns take about 4-5 working days to reach us once picked up from your place. 
4. Once the returned pieces are received and inspected your requested piece or credit will be shipped/ issued in 7 working days. 

EXCHANGE

1. Request for exchange should be placed within 7 days from the date of delivery.
2. Products once exchanged cannot be exchanged or returned again. 
3. Orders placed with gifts card and credit note are not eligible for exchanges. 
4. If the required product for the exchange is unavailable with us at the time of exchange, a credit note for the same amount would be issued to the given email address. 
5. Product marked as FS (Finale Sale) in the title are not eligible for exchange. You can place your exchange/credit request from this link.

      https://sunohstudio.com/apps/return_prime

RETURNS 

1. We do not provide bank refunds on any product once sold.
2. Refunds are only allowed if the product is wrongfully delivered, i.e. product doesn’t match the item in the order confirmation, or if it has a genuine quality/manufacturing defect. 
3. The value of the returns would reflect in the customer’s store credit and not bank or source of payment. 
4. Product marked as FS (Finale Sale) in the title are not eligible for returns.
5. Credit note issued are valid for a period of 1 year from the date of purchase. 
6. Request for returns should be placed within 7 days from the date of delivery
7. Products once exchanged cannot be exchanged or returned again. 
8. You can place your credit request from this link  https://sunohstudio.com/apps/return_prime
9. Orders placed with gifts card and credit note are not eligible for returns.
10. All products are hand-dyed and hand-made, refunds are not accepted due to slight variation from the provided picture on the website.
11. Refunds are not accepted due to colour difference as ten percent variation is accounted for due to screen resolution and lighting. 
12. Refunds are not accepted if the customer do not like the material of the product. Product details are clearly mentioned and if you need to know more of about the product you can leave us a mail at help@sunohstudio.com.

In case the return pickup service is not available, items are to be sent back to us at this address: 

Return address: